Effective Communication Skills

Communicate - To share, give information and exchange messages. Webster's Dictionary makes communication sound so simplistic and in theory it should be. Yet when we add in attitudes, language, personality types, cultural diversity, emotions, perspectives, up bringing, and intentions, communication is far more complex then the definition Webster's can supply.Those that understand and can utilize the principles of communication will always have the advantage.Those who are baffled by its complexity may find it a burden, feel misunderstood, confused, or lack in trust.

Programme Schedule
· Nonverbal Communication
· How we each filter our world differently
· Reading through the multiple levels of language
· The boundaries in language and how to open them up
· How words are misinterpreted
· Listening skills
· How to align yourself with your co-workers outcomes
· The mind set of a great communicator

Some of the challenges in communication are:
· Poor listening skills
· Not realizing people have different speaking styles
· Not having defined the purpose for the communication
· Not having an outcome
· No common ground to begin the communication
· Resistance
· Wanting to be right instead of seeking resolution
· Not realizing the importance of the communication to others

Communication is a multi-tiered process. You must possess a resourceful frame of mind, have an elevated awareness level, utilize influential of language and understand of nonverbal communication. Combining these allows for insight, stability, skill and congruency. Unless you isolate yourself, there is no way to avoid this dance we engage in each day.

Duration
Ideally the program requires two full days. However, a one day module with similar inputs can also be done.

Methodology
Role Plays
Group Discussions
Activities and games
Action Plan for implementation of learning

The uniqueness of this program is that it suit any kind groups involved in sales and service activities, be it manufacturing, production or service or companies involved in after sales service.

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Effective Management Skills

Effective Management Skills for Managers / Supervisors equips you with proven managerial techniques that you can put into action immediately…plus the tools savvy managers use to plan, organize, communicate and monitor effectively in every situation. Don’t miss this opportunity to examine your daily responsibilities outside of the office, in the company of your peers, to leverage both your hard skills and your people skills to meet your new challenges with confidence, respect and power.

Who should attend?
Ideal candidates are new managers with one to two years of managerial experience. This course is also well suited to process, production, manufacturing and operations Managers

How will they benefit?
Attending this workshop will equip the new / or even experienced Managers to:
Build managerial skills and command respect
Develop better conflict management skills
Learn a six-step coaching model and create an action plan
Understand how to apply the most appropriate managerial style to individuals and situations
Effectively manage persons who create problems at work place

Methodology
Our Effective Managerial Skills workshop is interactive. The emphasis is on participants taking active role in clearly defining and understanding the roles played by Managers in order to deliver their set objective. To achieve this, we use simulations, role plays, group activities etc.

Duration
Typically, our Effective Managerial workshops are conducted over two-day duration. This is essential as the concepts and theory is explained lucidly and with examples followed by real time simulations and exercises and practice sessions.

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Effective Negotiation Skills

You negotiate every day with customers, suppliers, co-workers, business associates and family.  You want results in your negotiations but you don’t want fall into the destructive patterns that could damage what could be constructive relationships.  You need to make your negotiations effective by figuring out what motivates the other side and knowing when to put an offer on the table.  To become a powerful negotiator, you need the skills to handle difficult people and protect yourself from having someone take advantage of you.

How do you get others to “buy-in”?  How can you avoid creating long term problems when you negotiate?  How can you avoid being taken advantage of in negotiations without creating an impasse?  The negotiation workshop will help you succeed where others fail by giving you practical skills that will work in the real world so that you will Expect Success.

 Who should attend?

The negotiation workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labour relations specialists

Methodology

Our Effective Negotiation skill workshop is interactive.  The emphasis is on participants taking active role in clearly defining and understanding the roles played by different parties in any negotiation situation.  To achieve this, we use simulations, role plays, group activities etc.

Duration

Typically, our negotiation workshops are conducted over two-day duration.  This is essential as the concepts and theory is explained lucidly and with examples followed by real time negotiation exercises and practice sessions.

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Effective Time Management Skills

The most common Time Management problem is that people are reactive rather than proactive. Rather than acting towards long-term goals, they react to external pressures. Our Time Management workshop teaches participants how to reverse this process. Through stimulating and interactive participation and analysis of their own data, participants learn a set of tools which they can apply on a continuing basis.
In this high-powered one-day working session, you will identify and overcome barriers to effective time management issues. Proven time management and prioritizing skills will help you to concentrate on how to help determine how much time, energy and resources is needed.

Objectives:

Participants will learn to:
· Achieve better results through more effective planning and clarifying objectives
· Spend more time doing tasks that will allow you to achieve your end goals
· Say no to unreasonable requests
· Understand personalities and how to handle interpretations
· Put things into perspective
· Plan effectively and organize paper work
· Gain a balance between professional goals and personal time
· Use time management tools more effectively
· Set goals and prioritize them to determine if activities are goal-directed
· Apply a critical-path network system to estimate time and activities required for reaching objectives
· Use less time putting out fires each day
· Delegate effectively and discard the majority of paper that crosses your desk
· Implement effective resource management

 Who should attend?

The Effective Time Management Workshop is designed for anyone who and every one who has to manage several responsibilities and is struggling to complete their assigned tasks on time. They could be executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labour relations specialists

Methodology

Our Effective Time Management Workshop is interactive. The emphasis is on participants taking active role in clearly defining and understanding effective way to manage time by looking into their own data. In order to achieve this, we request the participants to come to workshop after completing a series of activities and collect necessary data.

Duration
Effective Time Management Workshop is a one day programme stretching up to 8 hours (to accommodate activities and group work)

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Finance & Accounting for Non-Financial People

For managers, supervisors, business owners, professionals and executives from non-financial backgrounds - learn the jargon, standard practices, and everyday applications of finance and accounting.

Two-day seminar
Money is the language of business. The ability to understand and analyse financial data is essential for successful management. This one-day seminar is designed to help executives come to grips with the fundamentals of finance and accounting.

Can you read a balance sheet? Or what a profit and loss is telling you? Or recognise the difference between cash and profit? How about interpreting key financial ratios? Or optimising the working capital cycle?

This highly interactive, positive programme shows you how. The content transforms the jargon, concepts and ratios of finance into a set of straightforward business tools the non-financial manager can use every day to sharpen performance.

Tutorial input is complemented with practical exercises, plus examples taken from case studies, the Financial Times and (if appropriate) delegates own published accounts.

Participants return to their jobs equipped to apply the fundamentals of finance to influence business decisions, improve profits, sell new business plans, manage budgets and communicate more confidently with finance-based colleagues.

Course Objectives

At the end of the seminar participants will:

Know how to read, interpret and understand a set of accounts.
Be able to hold their own when communicating with financial personnel.
Know how to prepare and manage a meaningful budget.
Be more aware of the financial implications of the decisions they make.

Delegates will learn

· The manager's role and responsibility in today's cost conscious environment.
· Why accountants have so much influence.
· Profit vs. cash. How not to go bust while business is booming.
· How money moves within a business. Working capital management.
· How to read and interpret the three basic financial statements. Profit and loss. The balance sheet. Cash flow forecast.
· What to look for in a set of accounts. How to read between the lines.
· How to differentiate between cash flow, revenue and capital.
· How to use ratios to analyse performance.
· How to compile a realistic budget.
· How to manage a budget once you've got it. (if appropriate) delegates own published accounts.
· How to use the numbers to get your financial story across. How to prepare job and person profiles.

For Whom

·This programme is useful to anyone and every one who is involved in financial decision-making but does not have a formal exposure to the intricacies of accounting and finance.

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