Running Effective Meetings

Have your company ever actually calculated the cost for all the meetings conducted over a year? If you do this, we can assure you would be surprised by the amount.You can do so by using our meting meter.

Other key learning will be:
• Define the purpose of meetings
• Clarify the goals and objectives of meetings
• Determine decision making methods associated with agenda items
• Develop effective meeting agendas
• Generate new ideas and thinking in meetings
• Manage efficient and effective closure
• Clarify the role of facilitator or meeting chair
• Make decisions and test for support
• Increase follow-through and follow-up of action

Methodology
Role Plays
Group Discussions
Conducting meetings using Six Thinking Hats
Action Plan for implementation of learning
Creating a company wide agenda format

Programme Schedule
· Calculate the current cost of meetings
· Quickly learn how to set the agenda for meetings
· Attending a meeting called by some one – my roles and responsibility
· How to call and conduct meetings that yield results?
· How to control the meeting proceedings
· How do I deal with persons who disrupt meetings?
· Making me heard in the group
How can I use Six Thinking Hats?

Who should attend?

Who ever wants to?
· Improve their productivity
· Need to manage their time and priorities more effectively.
· Find it sometimes difficult to refuse requests and say ‘No’.
· Need to learn how to manage their emotions more effectively.
· Want to build their confidence in dealing with ‘difficult’ people.
· Need to persuade and influence others in order to achieve results.

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THE BULLET- PROOF LEADER

Many people today are seeking to understand the concept and practices of Leadership. Organizations around the world are constantly finding ways and means of building Leadership qualities that gets them the result more particularly in today’s tiring times where they are faced with changes like never before. The concept of Leadership is relevant to any aspect of ensuring effectiveness in organizations and in managing change.

Leadership is a facet of management
Leadership is just one of the many assets a successful Manager must possess. Care must be taken in distinguishing between the two concepts. The main aim of a Manager is to maximise the output of the organisation through administrative implementation. To achieve this, Managers must undertake the following functions:
· organizing
· planning
· staffing
· directing
· controlling
Leadership is the most important component of the directing function. In some circumstances, effective leadership skills not only save the companies but even propel them from annihilation.

Is Leading Different than Managing?
Traditional views of management associate it with four major functions: planning, organizing, leading and controlling/coordinating. A leader may not always be a Manager, and one day you may see an opportunity to lead a project or team within your group, but then how to decide the time is right or not and how do you go about becoming the leader?

How Do Leaders Lead?
The answer is to first find out the qualities you possess and measure them against the competencies required to be a good leader. That's why we, at UNISOURCE KNOWELDGE MANAGEMENT have embarked on creating a unique Leadership Development Training programme titled “The Bullet Proof Leader” for facilitating your Managers to move into Leadership Roles.

What competencies distinguish a Leader from the Manager?
Decision making -- setting a course of action
Planning -- Basics (establishing goals and how they will be reached)
Problem Solving (analyzing alternatives and selecting a course of action)
Coaching
Counseling
Delegating
Employee Performance Management
Mentoring
Motivating
Rewarding Performance
Building Trust
Communications (face-to-face)
Conflict (Managing Interpersonal Conflict)
Handling Difficult People
Motivating Others
Sharing Feedback

How this programme is different from other Leadership Development Programmes?
We believe that the above mentioned competencies can not be learned in a one-day or two-day progrmmes. Hence, this unique programme has been designed to cover Four Competencies and 12 modules spread over a period of 6 months at the rate of 2 modules per month (programme schedule appended). These programmes are conducted on 2nd and 4th Saturdays of every month to ensure that participation in the programme do not hamper the work for the concerned Managers

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THINK ABOUT YOUR CUSTOMER
-Sales and Service Orientation

Best Customer Service needs skill, Will and Attitude. Ensuring that the customer’s needs are not only met but exceeded is the order of the day
Organisations around the world are now focusing more on retaining the existing customers which in itself is a big challenge as customer preferences change
This scientifically designed progrmme not only equips the participants in acquiring necessary skills required for customer satisfaction, it also throws light on the importance of attitude in customer satisfaction.

Programme objective:
The objective of the proramme is to help the trainees understand what a customer wants, how can we not just meet, but exceed his expectation by simply enhancing the quality of service that we provide.

Target audience: The target audiences for the above programme are persons directly or indirectly dealing with customers (both decision makers as well the front end activists) fresh and experienced sales persons dealing any kind of goods or services.

USP: The uniqueness of this programme is that it suit any kind groups involved in sales and service activities; be it manufacturing, production or service or companies involved in after sales service.

Programme structure:

Personal Introductions
A Time to Reflect
The Objectives
The New World
The Profit Equation
Think Customer – Customer Care
Think Customer – The Core Skills
Think Customer – The Sales Paradigms
Think Customer – Selling – the new order
Think Customer – Selling – The Attitudes
Think Customer – Customer Orientation
Think Customer – At the End of It All Why?
Individual Action Plan

IStudy material
This being a workshop, each participant would be provided with a workbook to be used during the sessions. This booklet also includes reading material.

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Workshop on Career Counseling

This full-day program will focus on the four stages of the career development cycle: self-assessment, exploring options, decision-making, and implementation. It is important to understand the skills, values, preferences, and interests that influence one’s career choices. During this session, your employees will develop a personal career lifeline that will be reviewed.

The group will discuss influences and outcomes, help identify work-related values and desires, and discuss how to enjoy one’s chosen career path. Last but not the least; do not quit their job in a haste for few thousand rupee raise – but for life enhancing career development

At the end of this course, participants will be able to:
Identify the six (6) factors of career development readiness
Identify three (3) personal skills
Identify three (3) personal values
Identify three (3) interests
Define the Trait-Factor theory of career counseling
Name the first action step to career goal
Realize that quick jump from job-to-job would be a deterrent for their careers progression

Workshop coverage
What is the difference between a “job” and a “Career”
Why career management is important
Benefits of managing one’s career
Steps for managing one’s career successfully
SWOT Analysis
Managing self
Action plan

Who should attend?
Key employees in your company whose continuance in the company benefits the company and most importantly, these people need proper guidance for managing their career the right way

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Effective Presentation Skills

Our presentation skills training programs teaches executives and sales representatives how to organize their content and how to deliver that content in a clear, concise, convincing manner.
We have had clients tell us that our programs in presentation skills training are the most valuable training they've had in their careers. That's probably because our presentation skills training programs give participants the skills they need to make both internal and external presentations.

As we always say in our presentation skills training programs, "It doesn't matter if you're trying to persuade an important client to accept your product or service, or trying to convince your boss to accept an idea. In any of those situations you'll need to present your idea in an effective manner - and our presentation skills training programs will give you the tools to do it!"

We're sure you won't find anybody who wouldn't like to become better at presenting their ideas to others. So - who needs presentation skills training? Everybody needs presentation skills training and our Effective Presentations is the best training in the industry!

COURSE OBJECTIVE
The aims of this workshop are to provide you with the necessary Communication Skills & Presentation Skills to enable you to be an effective communicator. On completion of the workshop you should be able to:
Become a better communicator
Deal successfully with stage fright
Plan and prepare a well-structured presentation
Deliver a successful presentation
Use suitable visual aids effectively
Communicate with an audience based on sound communication principles

WHO CAN PARTICIPATE?
Anyone who currently makes presentations and believes he or she can benefit from professional training
Anyone who does not have sufficient experience in making presentations, but may be required to make presentations in the future
Anyone who believes his/her long-term career may benefit from the ability to make effective presentations.

UNIQUE FEATURE
EACH PARTICIPANT WILL BE VIDEO GRAPHED ON HIS / HER PRESENTATIONS TWICE – IN THE BEGINNING AND AT THE END OF THE PROGRAMME. CD OF RECORDED PRESENTATION WILL BE PROVIDED TO EACH PARTICIPANT AT THE END OF THE PROGRAMME

COURSE CONTENTS

COMMUNICATION AS A TOOL
Exploring the relationship between communication and job performance.
Raising the quality and effectiveness of contact with colleagues.
Enabling coordination in dispersed team structures.
Using good communication to achieve excellent customer service.

PRESENTATION SKILLS
Becoming familiar with the environment
Developing a teaching persona
Using the stage effectively
Preparation
Understanding your audience
The basics of Power Point slides
First Presentation
Review and Feedback by peers
Essence of good presentation techniques
Body Language
Best presentation modules
Final presentation, feedback and review

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